Job Description

Customer Service Representative

KIDZONE

About KIDZONE

KIDZONE is a bilingual children's center dedicated to providing a comprehensive educational and recreational environment. We focus on developing children's skills through play-based learning, interactive activities, and modern developmental programs. We believe that every child has unique potential that deserves to be discovered and nurtured in a safe, engaging, and inspiring environment.

KIDZONE operates multiple branches across Jeddah and is committed to delivering high-quality services, exceptional customer experiences, and outstanding childcare standards.

Job Title

Customer Service Representative

Department

Sales & Customer Service Department

Work Location

All KIDZONE Branches

Job Purpose

To provide an exceptional customer experience by professionally handling inquiries, registrations, memberships, and customer support while contributing to the achievement of enrollment, sales, and customer satisfaction goals across all KIDZONE branches.

Key Responsibilities

Welcome and assist customers and visitors in a professional and friendly manner.
Respond to phone calls, WhatsApp messages, and social media inquiries.
Explain KIDZONE programs, services, memberships, and promotional offers.
Process registrations, enrollments, and membership renewals.
Follow up with potential customers and convert inquiries into enrollments.
Handle customer complaints and concerns, ensuring proper resolution and follow-up.
Maintain accurate customer records and update information within company systems.
Coordinate payment and invoicing matters with the Finance Department.
Communicate and coordinate with branch supervisors regarding children's attendance and customer requirements.
Prepare daily and weekly reports related to sales, inquiries, and registrations.
Maintain confidentiality of customer and company information.
Represent KIDZONE professionally and uphold the company's values and brand image.
Support operational needs across all KIDZONE branches when required.
Contribute to achieving branch and company sales targets.

Qualifications

High School Diploma minimum requirement.
Previous experience in customer service or sales is preferred.
Proficiency in Microsoft Office and general computer applications.
Familiarity with customer management systems and communication platforms.

Required Skills

Excellent communication and interpersonal skills.
Strong customer service and sales abilities.
Problem-solving and conflict-resolution skills.
Ability to work under pressure and manage multiple tasks.
Strong organizational and time-management skills.
Teamwork and collaboration mindset.
Attention to detail and accuracy.
Flexibility to work across different branches when needed.

Key Performance Indicators (KPIs)

Customer response time.
Customer satisfaction rate.
Number of new enrollments and memberships achieved.
Membership renewal rate.
Inquiry-to-enrollment conversion rate.
Complaint resolution efficiency.
Accuracy of customer records and reporting.

Working Hours

As per KIDZONE's approved work schedules and operational requirements across all branches, with flexibility during peak seasons, events, and special programs.

Additional Notes

This position requires flexibility in working hours and branch assignments when necessary. The successful candidate should demonstrate professionalism, a positive attitude, and a commitment to enhancing customer experiences while supporting KIDZONE's growth and success.